Effective Date: 16 August 2025

1. Purpose

This policy defines the terms under which Tucker Motors Private Limited (“Tucker”) will refund the wallet balance available in a customer’s Tucker App wallet.

2. Applicability

This policy applies to:

• Customers who have topped up their Tucker App wallet for EV charging or related services.
• Funds loaded using UPI, card, net banking, or other accepted payment methods.
• This policy helps us provide a stable, reliable, and user-friendly charging experience for all customers on the Tucker network.

Minimum Balance & Service Fee Policy

• To ensure uninterrupted charging sessions and smooth operation of the Tucker EV charging network, the Tucker mobile application maintains a minimum wallet balance of ₹30 for every user account.
• This ₹30 is considered a platform service fee, maintained in the wallet to support operational costs, transaction processing, and to prevent interruption while starting or running a charging session.

3. Eligible Refund Scenarios

A refund request will be accepted only in the following cases:

1. Service Termination If a customer decides to permanently stop using Tucker services and deletes their Tucker account. Upon confirmation of account deletion, Tucker will refund the remaining wallet balance, including the mandatory ₹30 minimum balance, to the customer as per the refund process.
2. Duplicate Top-Up – A technical error causes the same payment to be credited more than once.
3. Unusable Chargers – If a charging session cannot be completed due to:
   • Power failure,
   • Software update or system downtime,
   • Manufacturing defect in Tucker equipment, or
   • Technical fault attributable to Tucker.

4. Non-Refundable Situations

No refund will be issued if:

• Funds were credited via promotional offers, coupons, or free credits (non-cashable).
• The account is under investigation for misuse, fraud, or violation of Tucker’s Terms & Conditions.