2.1.1 How to Request a Refund

• Timeframe: Refund requests must be submitted within 72 hours of the charging session. Requests beyond this period may not be eligible for consideration.
• Submission Method: Email support@tuckermotors.com with the following details:

• Full Name and Registered Contact Information (Phone Number associated with the Tucker Charging App).
• Date and Time of the Charging Session.
• Charging Station ID (FTxx000xxx) or Location.
• Reason for Refund Request (explanation of the issue encountered).
• Proof of Payment (transaction receipt, bank statement, or confirmation screenshot).

2.1.2 Processing Time

• Refund requests will be reviewed within 5 to 7 business daysfrom the date of submission..
• If approved, the refund will be processed through the original payment method used for the transaction.
• Users may receive email updates on the status of their refund request.

2.2 Valid Reasons for Refunds

A refund request will be considered valid under the following circumstances:

2.2.1 Charging Failure Despite Active Power Supply

• The charger fails to deliver power even though the charging station is operational and connected to an active power source.
• The issue is verified as a fault from Tucker's end.

2.2.2 Inaccessible Charger Due to Software or Firmware Issues

• The charger is out of service due to a system malfunction or a bug in Tucker’s software/firmware, as confirmed by Tucker’s technical support team.

2.2.3 Unexpected Session Termination Due to Technical Issues

• The charging session stops prematurely due to technical malfunctions in the charger or network connectivity issues within Tucker's system.
• In such cases, a partial refund may be provided based on the actual energy delivered before the session was interrupted.

2.2.4 Successful Payment, but Session Could Not Be Accessed

• The user completes a payment, but the charging session fails to start.
• Tucker’s support team confirms that no energy was delivered to the vehicle.

2.2.5 Failed Transactions

• If a payment is deducted but not processed successfully, the refund will be handled automatically by the payment gateway within 7 business days (this includes UPI, credit/debit cards, and online wallet payments)..
• Users do not need to submit a manual refund request for failed transactions unless the refund does not reflect in their account after 7 business days..